In today’s competitive world, it has become somewhat imperative for organizations to provide their vendors, customers, and all other stakeholders with a seamless means of communication. Businesses with poor communication channels have to deal with long delays, disconnected calls, unclear audio quality, etc. that adversely impact their productivity. In such scenarios, a cloud-based phone system comes to the rescue to help create a robust customer base as well as develop lasting internal partnerships.

A cloud-based virtual phone system has its home in the cloud. In other words, data is securely stored in a virtual server that can be accessed over the internet. Capable of replacing traditional landlines in the most effective ways, a cloud phone system for small business houses is provided by third-party service providers like ABNICS.

Internet-based virtual phone systems is simply a web-based service that’s tailored to handle calls, voice mails, and messages for your business efficiently with the help of the internet and modern technology.

The major difference between the traditional phone systems and cloud-based phone systems is that it doesn’t require any extra hardware device or complex cables running all around your office and it can be used by any business, whether its a startup or a small business or an enterprise.

Currently, there are two general types of virtual cloud phone systems employed:


  • First is the hosted PBX system. It’s simply an upgrade over the existing hard-line and mobile communication with the help of electronic systems. It utilizes PSTN or Public Switched Telephone Network. Though there are companies that still rely on these due to a large number of telephones and devices relying on a hard line, it is not a very smart choice any longer.
  • The second and the most widely used is the commercial virtual telephone systems. The term VoIP might seem familiar if you have used applications such as Skype. VoIP stands for Voice over Internet Protocol. As the name suggests, it uses the Internet and cloud technology for the Internet-based virtual phone systems service. It can integrate easily with the existing communication network you have got and incorporate the hard-line telephones, smartphones, and other communication devices as well. It can easily integrate and work along with a virtual IP PBX system and in comparison, the Cloud-Based Phone Systems are most affordable. All you would need to spend for is the Broadband charges and the virtual phone service provider’s subscription fee. Everything else is now your virtual phone service provider’s job. Sit back and relax!


Call Transfer

Call Transfer

This feature enables you to redirect a customer call from your phone number to another team member.

Call Conference

Call Conference

This feature can be used to turn a 2-way phone call into a 3-way conference by adding a third user to the call.

Call Queuing

Call Queuing

Place an incoming customer call on queue with this feature when your service agent is attending to other clients.

Call Barging

Call Barging

A facility for your call monitoring supervisor to enter in a conference call with your client.

Get Local Phone Numbers

Get Local Phone Numbers

Providers like callhippo let you get a Cloud phone system in over 58 countries.

Smart Call Forwarding

Smart Call Forwarding

Facility for the customer agent to perform call forwarding to multiple phones until it is answered.

Team Collaboration

Team Collaboration (Manage Team)

A centralized management system to manage all your customer calls, agents, and team members.

Ring All

Ring All

A facility to make a call to all users associated with a particular number at the same time.

Call Recording

Call Recording

This feature enables you to record customer calls in order to provide feedback and improve performance.

Voice Mail

Voice Mail

Receive all your voicemails on your Email address and play each of them directly.

Call Analytics

Call Analytics

Enables you to monitor telephone support through parameters like the number of missed calls and call load of each team member.

On Hold Music

On Hold Music

Play customized music for your callers when they are on hold.


Communication with customers is the most crucial aspect of any Sales or Service driven business. Any dropped calls, delays in replies, poor communication quality, expensive hardware, etc. can definitely result in loss of leads and existing customers. The best cloud-based phone system was created to be a solution for all the above issues.

It shouldn’t be surprising to know that the Virtual Business cloud phone Systems is not much of a new concept. It has indeed existed for years now. But with the improved internet speeds and more sophisticated communication technology available now, there has been an enormous increase in the number of businesses adopting cloud phone systems also known as (internet-based phone systems) and as a result, a significant increase in the companies that provide small business virtual phone system service across the globe.

Regardless of the status of a business, be it an enterprise or even a billion-dollar Corporate Giant, the cost of adding a small business Virtual phone system is hardly a fraction of the benefits it provides.


Why is a Virtual Phone System Necessary for Small Business?

Here’s why small business owners or managers like you must migrate to a cloud-based phone system at the earliest.

  1. With a cloud phone system for small businesses in place, you can say goodbye to phone bills, answering tapes, and wire tangles as your phone system will be stored virtually.
  2. Apart from being affordable and convenient to use, the cloud-based phone system will bring about positive improvements in the way in which your business operates.
  3. Cloud telephony or hosted telephony will replace your traditional phone system, landline, PBX (Private branch exchange), etc. with cloud-technology backed by third-party VoIP (Voice over IP) services.
  4. The usage of the Internet for voice delivery and multimedia communications will provide better connectivity with your customers and end-users alike.
  5. Cloud phone systems for small businesses are third-party products. Given this, they need not be maintained, made available, and updated by you in-house. This, in turn, reduces the overhead costs involved with server maintenance and results in enhanced productivity.

Overall, a cloud phone system takes care of concerns such as redundancy and data security to offer continuous support to SMEs. With virtually no cost for installation, a well-designed virtual phone system for small businesses will help the ROI (Return on investment) of your company show notable improvements.

Connect with Clients More Effectively

Providers of a scalable cloud phone system for small businesses, such as ABNICS, will help in setting a support center at the earliest. You can invite team members, assign them with numbers – all without investing heavily on skilled technicians or expensive equipment or skilled technicians. A computer, a working internet connection, and a headset are all you need to create a difference in how your business communicates with the world.

Get Going with Cloud-Based Phone System

Sign up with ABNICS to manage your call analytics in the best possible manner.

  • Get information like the details of your callers, time duration, call status, etc. for better analytics.
  • You can listen to the call recordings from the dashboard directly and get real-time reports on the call status history.
  • The virtual number so obtained will offer greater mobility for your operations as your business will no longer be limited to any specific place/location.

Go ahead and enjoy call recordings, tracking of calls, IVR, call distribution, and a host of other advantages to steering your business to the next level of success!


The enterprise & small business virtual phone system can be highly beneficial and crucial to drive customer interaction especially when securing every lead and keeping your customers happy is an absolute necessity.

Let’s have a look at some of the positive impacts a commercial virtual phone system can have on your business:

Fast Setup

Chances are your business already has a broadband connection. To make use of virtual phone systems, small business needs no further investments other than choosing a virtual cloud phone systems provider.

Cost Saving

Make or receive calls from all around the world at a really affordable cost. This can save huge expenses especially if you need to make international calls often.

Go Global

Clients are always pleased to work with huge brands since they assume they’re reliable. Make your business look large with numerous local and toll-free virtual phone numbers.


Never lose a potential customer. Get your calls handled professionally and delivered wherever you need anytime, anywhere. This allows you the freedom to be off the desk without any worry.

Save Time

Provide your customers with IVR selections so that they could get exactly where they need to without any trouble. Keep your customers happy while saving you time and trouble.

Record Calls

Log all your calls and even record them for performance evaluation. This can be crucial for productivity and the elimination of flaws.

Customized Greetings

You can make sure every call gets attended to with the help of re-routing it through all the phones till someone picks it up while keeping the customer engaged in greeting messages.

Set Availability

You can even set custom working hours for users and numbers. This will drastically increase your chances to secure a lead.

Latest Technology

Downtimes are no longer an issue. The cloud-based technology ensures easy backup and switching in case of downtime, and that too instantly. This isn’t possible with conventional communication media.

Having a cloud-based virtual phone system has gone from being an option to an absolute necessity for small business these days due to the increasing competition and smart consumers. The cloud-based virtual phone systems for entrepreneur evidently has a huge impact on productivity and growth of the business while being affordable at the same time!

Just like everything else, Virtual cloud phone systems also come with variations. There are packages to suit every business. Depending on your requirements, choose what suits your business the best and take your business to new levels!