ABNICS offers advanced call center features for maximum employee productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call center technology.
With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for a truly seamless customer experience.
3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.
Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. ABNICS resolves this issue with 3CX PRO Software. Simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
ABNICS call center solution ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call center unsatisfied.
ABNICS by 3CX PRO software provides you with all the tools you need to review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call center is running smoothly at any given time.
Improve the customer experience with a fully unified call center solution. 3CX enables employees to work more efficiently by streamlining communications and offers simple integration with a wide range of CRM, ERP and accounting systems.